ChatBees is a conversational AI chatbot designed to streamline support ticket management and response, significantly boosting productivity and customer satisfaction. With its intuitive interface and robust features, it allows businesses to interact with customers effectively and collect valuable insights. ChatBees also integrates seamlessly with various platforms, making it a practical tool for modern customer service operations.
Major Highlights
- Instant responses to customer queries via the website chatbot.
- Feedback collection to enhance customer satisfaction and loyalty.
- SlackBot for providing immediate answers to employee questions.
- Custom AI training using knowledge bases like Notion and Confluence.
- Regular updates to ensure the knowledge base is current.
- Seamless integration with popular CRM systems such as HubSpot.
- Cross-platform communication through Slack and Discord.
- Automated ticket analysis for actionable insights.
- Time-saving automation reduces effort in managing data.
- Robust security measures protect user data during interactions.
Use Cases
- Enhancing customer support through instant chatbot responses.
- Collecting customer feedback for continuous service improvement.
- Improving employee productivity with quick answers from SlackBot.
- Keeping knowledge bases updated for accurate chatbot interactions.
What's Included in the Deal
The ChatBees annual deal is available for $39 per year and includes various features:
- User-friendly UI/APIs for chat integration with PDFs, Google Drive, and Confluence.
- SlackBot to answer employee questions either privately or publicly.
- 24/7 customer support through the website chatbot.
- Feedback collection capability for follow-up insights.
- Automated weekly or monthly ingestion to maintain an up-to-date chatbot.
- Unlimited chatbot collections and character counts.
- Auto neural reranking for improving response accuracy.
- Intelligent noise filtering for better data handling.
- Support for multiple languages.
- Usage analytics available for 14 days retention and email support.
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